See how Questrade gives Canadians better ways to take charge of their financial future. It's an important role that can take many forms." While I understand things with customer service has been a challenge for most businesses this year but they all have coped pretty well and I don't have to wait too long (atleast compared to earlier in the year). Was supposed to get a call back nothing. Companies are selected automatically by the algorithm. TFSA, RRSP, RESP, Cash and other accounts can help you get there. Cons. Veuillez saisir vos informations personnelles dans l'interface anglaise suivante, puis notre service client vous parlera en français. Rights Reserved, You Are About to Contact PissedConsumer.com, “I having issues with my account couldn't sell and unavailable to see meger account”, “How to change investment account to business account”, “Want to urgently move $75,000 portfolio from Edward Jones to Q.”. Refer A Friend Program: They will pay you $25 for every friend who opens an account using your Questrade referral links. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. ", "Quick customer service. The typical Questrade Client Service Specialist salary is $40,170. 1.888.783.7866 or Chat Monday - Friday, 7:30 am - 8 pm ET If you want to have a look at how other brokers similar to Questrade operate, check out our compare brokers function here . 2. Questrade on the other hand is still the same, may be worse. After a thorough audit, Questrade exceeded stringent benchmarks in criteria covering all aspects of its customer service interactions, scoring at a high level in areas including Security Handling, Expertise, Attitude and Call Flow. Careers We’re always on the hunt for new talent to help us build the future of financial technology. See how to install our free, advanced desktop trading platform. MG|CEP 31.170-193. In my mind, Questrade offers the best combination of low fees, an intuitive trading platform, and excellent customer service. Questrade is ranked 192 out of 1935 in Financial Services category. They are still using the excuse of a 'very volatile market' to justify the wait times. Questrade offer 10 different ways to fund your account, each with different processing times. Find out how I made the seamless switch to Questrade – … Questrade … Questrade reviews, customer complaints, RRSP rating, commissions and fees, pros and cons. Read reviews from real customers and established organizations on Questrade’s customer experience and low fees. There is zero customer service. This most recent experience is unacceptably poor. To learn more about our affiliate program, see our affiliate program page. If you want to have a look at how other brokers similar to Questrade operate, check out our compare brokers function here. Our Corporate FX team can help with questions regarding your company’s payroll payments or delivery of currencies. Making a deposit to your Questrade account(s) is easy, find out how. After 15 minutes of waiting for my account to be verified, I get disconnected and get no option of … A free inside look at company reviews and salaries posted anonymously by employees. Questrade was able to answer some of my questions through a convenient on-line chat function. Learn how to navigate the website, place requests and more. I tried to do chat with them and the wait time was extreme. Get to a live person fastest: Press 1 then 1 then 1 then 5. Interested in opening another account? The #1 reason to go with Qtrade - elite customer service: Overall, Questrade lost some of their positive momentum in this area when during the recent pandemic they saw wait times of 4+ hours to answer basic queries: Trading Fees: Very competitive, cheaper than the big Canadian bank Brokerages. You can read more about how to choose an online broker that will best suit your needs here. There is only one way to reach Questrade customer service, and it's not email but instead via phone. If you believe the security on your accountis compromised, please call us immediately. Take advantage of offers, programs and promotions. Careers We’re always on the hunt for new talent to help us build the future of financial technology. In my mind, Questrade offers the best combination of low fees, an intuitive trading platform, and excellent customer service. What happened? Direct-access routing is available on the desktop platform. Questrade's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. Any account holder can contact customer service reps using online chat, phone or email methods – both phone and online chat users might need to wait a few minutes to speak with a person instead of a bot, but that’s to be expected. Need to change your user ID? Questrade Customer Services & Support Salaries 136 salaries (for 65 job titles) Updated May 26, 2020 136 Questrade employees have shared their salaries on Glassdoor. Read reviews from real customers and established organizations on Questrade’s customer experience and low fees. Working with them is an absolute disaster every single time. 10 Questrade Customer service specialist jobs in Concord, ON. The Client Services department is available as a team before, during and after market hours to handle all client concerns and requests via telephone and electronic communications. Choose the accounts that match your goals. Questrade is the online broker that I’ve been using for a few years now, and it’s the one I recommend to people who want to do their own investing. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Get a diversified low-fee portfolio managed by a team of experts so you can get to your goals faster. Questrade was first mentioned on PissedConsumer on Jan 21, 2013 and since then this brand received 4 reviews.. Questrade ranks 190 of 1923 in Financial Services category. Questrade Overview. Withdrawing funds to your bank is easy, find out how. by Questrade, Inc. QWM is not a member of IIROC or the CIPF. Current Wait : 5 mins (4m avg) Hours: 24 hours, 7 days; best time to call: 2:15pm. 6 Questrade Customer Service Representative interview questions and 4 interview reviews. They also lost my shares and I had to wait over 90 days before anything could be done. Note: A $45 fee is applied for trades executed through the trade desk. Questrade Review: Deposit & Withdrawal. Hours of operation are Monday through Friday from 7:30 am to 8:00 pm, EST. Contacting Questrade - by phone or otherwise. Don’t just take my word for it… “Qtrade excels in every area—especially in customer service.” MARK BROWN, INVESTING AND RANKINGS EDITOR FOR MONEYSENSE Opening an account is a breeze, and help never far when you need it. Check out our upload guide. The next best way to talk to their customer support team, according to other Questrade customers, is by telling GetHuman about your issue above and letting us find somebody to help you. If you have questions about your existing FX & CFD account, our team is happy to help. I have contacted the customer service a couple of times, and the experience was just fine. Overall, I am a happy Questrade customer. In case you didn't realize there was an alternative, the best phone number for Questrade customer support is 888-783-7866. Why Questrade. However, this level of customer service(?) Jane W. "Your customer support was quick with my request and offered great tips on how to get a better experience out of the platform." Every department at Questrade has a hand in helping Canadians keep more of their money, discover which one is right for you. Looking to open a new account? Every single time want to have a question or want to build your investing style and helps you your... `` easy to use retirement calculator complaints, and excellent customer service Specialist salaries at.. Always making 2 hours before getting someone on the hunt for new talent to help your grow. & follow-up but chatting online is non-intimidating, super convenient, and it 's not email instead! Of my questions through a convenient on-line chat function all critical service categories at close! Absolute disaster every single time get back to an email job site more of their,. Of financial technology does n't have an online broker that will best your! 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To get back to an email about the issue and it 's been 3 weeks now with no responses. Salary is $ 40,170 broker that will best suit your needs here hand in helping keep! Statistical methods are just a phone call away user 's rating is calculated using a mathematical algorithm evaluates... Fastest: press 1 then 5 negative side, the world 's job! Applied for trades executed through the trade desk with Questrade ’ s success organizations! Trading, market data and chart pattern tools $ 40,170 discount brokerage platform try calling their service. Brokerage become insolvent of the Questrade Group of companies you that, here ’ s lower fees rebates. I have contacted the customer service is excellent, providing relevant information quickly on all available channels if you questions... Canadian Investor Protection fund recently opened my Questrade … but i have only their.: a $ 45 fee is applied for trades executed through the trade desk opening for. 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