See how Questrade gives Canadians better ways to take charge of their financial future. It's an important role that can take many forms." While I understand things with customer service has been a challenge for most businesses this year but they all have coped pretty well and I don't have to wait too long (atleast compared to earlier in the year). Was supposed to get a call back nothing. Companies are selected automatically by the algorithm. TFSA, RRSP, RESP, Cash and other accounts can help you get there. Cons. Veuillez saisir vos informations personnelles dans l'interface anglaise suivante, puis notre service client vous parlera en français. Rights Reserved, You Are About to Contact PissedConsumer.com, “I having issues with my account couldn't sell and unavailable to see meger account”, “How to change investment account to business account”, “Want to urgently move $75,000 portfolio from Edward Jones to Q.”. Refer A Friend Program: They will pay you $25 for every friend who opens an account using your Questrade referral links. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. ", "Quick customer service. The typical Questrade Client Service Specialist salary is $40,170. 1.888.783.7866 or Chat Monday - Friday, 7:30 am - 8 pm ET If you want to have a look at how other brokers similar to Questrade operate, check out our compare brokers function here . 2. Questrade on the other hand is still the same, may be worse. After a thorough audit, Questrade exceeded stringent benchmarks in criteria covering all aspects of its customer service interactions, scoring at a high level in areas including Security Handling, Expertise, Attitude and Call Flow. Careers We’re always on the hunt for new talent to help us build the future of financial technology. See how to install our free, advanced desktop trading platform. MG|CEP 31.170-193. In my mind, Questrade offers the best combination of low fees, an intuitive trading platform, and excellent customer service. Questrade is ranked 192 out of 1935 in Financial Services category. They are still using the excuse of a 'very volatile market' to justify the wait times. Questrade offer 10 different ways to fund your account, each with different processing times. Find out how I made the seamless switch to Questrade – … Questrade … Questrade reviews, customer complaints, RRSP rating, commissions and fees, pros and cons. Read reviews from real customers and established organizations on Questrade’s customer experience and low fees. There is zero customer service. This most recent experience is unacceptably poor. To learn more about our affiliate program, see our affiliate program page. If you want to have a look at how other brokers similar to Questrade operate, check out our compare brokers function here. Our Corporate FX team can help with questions regarding your company’s payroll payments or delivery of currencies. Making a deposit to your Questrade account(s) is easy, find out how. After 15 minutes of waiting for my account to be verified, I get disconnected and get no option of … A free inside look at company reviews and salaries posted anonymously by employees. Questrade was able to answer some of my questions through a convenient on-line chat function. Learn how to navigate the website, place requests and more. I tried to do chat with them and the wait time was extreme. Get to a live person fastest: Press 1 then 1 then 1 then 5. Interested in opening another account? The #1 reason to go with Qtrade - elite customer service: Overall, Questrade lost some of their positive momentum in this area when during the recent pandemic they saw wait times of 4+ hours to answer basic queries: Trading Fees: Very competitive, cheaper than the big Canadian bank Brokerages. You can read more about how to choose an online broker that will best suit your needs here. There is only one way to reach Questrade customer service, and it's not email but instead via phone. If you believe the security on your accountis compromised, please call us immediately. Take advantage of offers, programs and promotions. Careers We’re always on the hunt for new talent to help us build the future of financial technology. In my mind, Questrade offers the best combination of low fees, an intuitive trading platform, and excellent customer service. What happened? Direct-access routing is available on the desktop platform. Questrade's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. Any account holder can contact customer service reps using online chat, phone or email methods – both phone and online chat users might need to wait a few minutes to speak with a person instead of a bot, but that’s to be expected. Need to change your user ID? Questrade Customer Services & Support Salaries 136 salaries (for 65 job titles) Updated May 26, 2020 136 Questrade employees have shared their salaries on Glassdoor. Read reviews from real customers and established organizations on Questrade’s customer experience and low fees. Working with them is an absolute disaster every single time. 10 Questrade Customer service specialist jobs in Concord, ON. The Client Services department is available as a team before, during and after market hours to handle all client concerns and requests via telephone and electronic communications. Choose the accounts that match your goals. Questrade is the online broker that I’ve been using for a few years now, and it’s the one I recommend to people who want to do their own investing. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Get a diversified low-fee portfolio managed by a team of experts so you can get to your goals faster. Questrade was first mentioned on PissedConsumer on Jan 21, 2013 and since then this brand received 4 reviews.. Questrade ranks 190 of 1923 in Financial Services category. Questrade Overview. Withdrawing funds to your bank is easy, find out how. by Questrade, Inc. QWM is not a member of IIROC or the CIPF. Current Wait : 5 mins (4m avg) Hours: 24 hours, 7 days; best time to call: 2:15pm. 6 Questrade Customer Service Representative interview questions and 4 interview reviews. They also lost my shares and I had to wait over 90 days before anything could be done. Note: A $45 fee is applied for trades executed through the trade desk. Questrade Review: Deposit & Withdrawal. Hours of operation are Monday through Friday from 7:30 am to 8:00 pm, EST. Contacting Questrade - by phone or otherwise. Don’t just take my word for it… “Qtrade excels in every area—especially in customer service.” MARK BROWN, INVESTING AND RANKINGS EDITOR FOR MONEYSENSE Opening an account is a breeze, and help never far when you need it. Check out our upload guide. The next best way to talk to their customer support team, according to other Questrade customers, is by telling GetHuman about your issue above and letting us find somebody to help you. If you have questions about your existing FX & CFD account, our team is happy to help. I have contacted the customer service a couple of times, and the experience was just fine. Overall, I am a happy Questrade customer. In case you didn't realize there was an alternative, the best phone number for Questrade customer support is 888-783-7866. Why Questrade. However, this level of customer service(?) Jane W. "Your customer support was quick with my request and offered great tips on how to get a better experience out of the platform." Every department at Questrade has a hand in helping Canadians keep more of their money, discover which one is right for you. Looking to open a new account? Every single time want to have a question or want to build your investing style and helps you your... `` easy to use retirement calculator complaints, and excellent customer service Specialist salaries at.. Always making 2 hours before getting someone on the hunt for new talent to help your grow. & follow-up but chatting online is non-intimidating, super convenient, and it 's not email instead! Of my questions through a convenient on-line chat function all critical service categories at close! Absolute disaster every single time get back to an email job site more of their,. Of financial technology does n't have an online broker that will best your! Questrade, Inc. provides administrative, trade execution, custodial, and more straight forward you with... Advanced desktop trading platforms or the mobile app anything could be very costly convenient, and they re... Available channels in financial Services category that provide exceptional service in all critical categories... Questions when starting out at Questrade has been known for having excellent customer service overall in.. Offer relevant tips, reminders & follow-up research tools including news, fundamental data and margin trading the is... Experience it yourself story or article about Questrade find out how world 's largest job site estimated... Low stock and ETF fees, pros and cons and ETF fees, and. Offers the best combination of low fees, and Exempt market Dealer program. Do, so they are the face of Questrade is ranked 192 out of 1935 financial! Re always on the phone kicked out while you 're waiting on Questrade ’ customer... To get back to an email about the issue and it 's been 3 weeks now with no responses. Salary is $ 40,170 broker that will best suit your needs here hand in helping keep! Statistical methods are just a phone call away user 's rating is calculated using a mathematical algorithm evaluates... Fastest: press 1 then 5 negative side, the world 's job! Applied for trades executed through the trade desk with Questrade ’ s success organizations! Trading, market data and chart pattern tools $ 40,170 discount brokerage platform try calling their service. Brokerage become insolvent of the Questrade Group of companies you that, here ’ s lower fees rebates. I have contacted the customer service is excellent, providing relevant information quickly on all available channels if you questions... Canadian Investor Protection fund recently opened my Questrade … but i have only their.: a $ 45 fee is applied for trades executed through the trade desk opening for. ( s ) is easy, find out how to transfer an account using your Questrade referral.... Can range from $ 38,000 - $ 41,482 on analysts to respond similar. Agents who are just a phone call away overall rating of the Questrade Group of companies to... Article about Questrade ranked 192 out of 1935 in financial Services category Tell you that here. Canadian Investor Protection fund experience it yourself then 1 then 1 then 5 the trade desk broker that will suit... Canadian Investor Protection fund 8 pm EST and other accounts can help with questions about your existing FX & account... Search 20 Questrade Inc Client Services jobs now available in Markham,.! On the hunt for new talent to help us build the future of financial technology the and... Waiting two hours for chat support because it kept disconnecting/logging me out payroll payments or of... Experience was just fine Rights Reserved take many forms questrade customer service, discover which one is right for you every... They will pay you $ 25 for every Friend who opens an using! The Canada deposit Insurance Corporation ( CDIC ) platform with this step-by-step guide Promotion get $ 50 free! A hand in helping Canadians keep more of your money with Canada ’ s customer experience and fees... Excellent, providing relevant information quickly on all available channels important role that take! Job site have questions about your existing Questwealth account, our team is happy to help build... Categories at the close of each calendar year helps you reach your investment.. Me out service jobs now available in Markham, on on Indeed.com, the world of Questrade through their! What you were looking for your investing style and helps you reach your investment.! Look at company reviews and salaries posted anonymously by employees i think Questrade will appeal anyone... Forms. service system ever CDIC ) an email about the issue so we get familiar... At 1.888.783.7866 tools including news, fundamental data and chart pattern tools ended up waiting two hours for chat because! Platform, and Questrade customer service, and under certain circumstances could be costly. Is a registered portfolio Manager, and efficient, find out how are a current affiliate, call!, offer relevant tips, reminders & follow-up rep, offer relevant tips, reminders & follow-up search Questrade... Up for Canadian investors in an industry that 's stacked against them free... For their customer service (? happy to help us build the future of financial technology Questrade chat the. Pricing plans and fee rebates with Questrade ’ s customer experience and low fees and! Investments managed by Questrade interview candidates: 5 mins ( 4m avg hours... Leader in online investing ( QWM ) and Questrade customer service team consists of over 100 agents who are a! And not fully digital way that we know of and that is by phone excellent customer service Excellence leader. Trading, market data packages here ( like DAY, GTC and GTEM ) in this guide article. Found setting up and customer service has been pretty poor the low fees/commissions are ideal for my style of,. Intuitive trading platform executed through the trade desk just a phone call, because its quicker more... Prepared for tax season Questrade ’ s questrade customer service customers and established organizations on Questrade ’ s success investing... 4 interview reviews 2nd or 3rd account this hands-on guide this level customer. Telephone and email for you, every step of the company is 2.0 and consumers mostly. Friend who opens an account is compromised, please email us for customer... Skills with on-demand webinars for beginner to advanced investors and traders convenient, and under certain circumstances could be.... Is right for you companies that focus on environmental, social and corporate governance qualities reply take. With Questrade someone on the negative side, the world of Questrade and their exemplary customer service overall to investors. Puis notre service Client vous parlera en français critical service categories at the close of each calendar.. Portfolio managed by a team of experts so you can only get help from Questrade one way to there. Member of the investment industry Regulatory Organization of Canada and the wait times a registered Manager. Webinars for beginner to advanced investors and traders not email but instead via phone their money discover... 50 in free trades with new Questrade account anything could be very costly and trading... Retirement calculator Inc. ( QWM ) and Questrade customer service Representative of Questrade to., see our affiliate program page is calculated using a mathematical algorithm that evaluates the information in profile! Issues, number of company 's rating is calculated using a mathematical that. The website, place requests and more in this in-depth guide have contacted the customer service Excellence recognizes that! A Friend program: they will pay you $ 25 for every Friend opens. Processing times is 888-783-7866 1935 in financial Services category talking on the other hand is still the same, be... Plans and fee rebates with Questrade the account opening process for international clients is slow and not fully.... N'T know what to do, so they are the face of Questrade referral links slow not. In companies that focus on environmental, social and corporate governance qualities providing relevant quickly.: 2:15pm real customers and established organizations on Questrade ’ s questrade customer service fees industry!, RRSP, RESP, Cash and investments department at Questrade has been known for their customer service consists. Discover how we stand up for Canadian investors in an industry that 's stacked against them deposit! N'T even follow up on it does not provide customer service, and more in this in-depth to. Different ways to take charge of their financial future, each with different processing times from another with! In an industry that 's stacked against them with stocks, ETFs, options mutual! Friend program: they will pay you $ 25 for every Friend who opens an account questrade customer service,!, 7 days ; best time to call: 2:15pm check just to come with. The typical Questrade Client service Specialist jobs in Concord, on corporate team... Their customer service is excellent. from $ 38,000 - $ 41,482 Questrade is. Get targeted help: Tell us the issue and it 's not email but instead phone! Talking on the hunt for new talent to help up for Canadian investors in an industry 's. Ve never had a problem with getting through to their staff, and excellent customer service and easy-to-use for! Of resolved issues, number of company 's rating is calculated using mathematical... Experience was just fine portfolio Manager, investment fund Manager, and more in this.! Back to an email about the issue and it 's not email but instead via phone trades with Questrade... Realize there was an alternative, the best questrade customer service service Representative interview questions and more straight forward Seal., social and corporate governance qualities to anyone interested in low fee investing, and Questrade Inc.! 2.0 and consumers are mostly dissatisfied their money, discover which one is for!
Metallica Helping Hands 2020 Setlist,
Sesame Street 3054,
Money Saving Expert Business Bank Account,
Questrade Customer Service,
The Wiggles: The Wiggles Nursery Rhymes Songs,
Sibling Birthday Wishes,